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The Seven Keys to Managing Strategic Accounts by Sallie Sherman,

The Seven Keys to Managing Strategic Accounts by Sallie Sherman,
Top-to-Bottom Techniques for Keeping Your Best Customers In-House and Happy--and Away from Your Competition Strategic accounts are your firm's lifeblood; they play a critical role in its success or failure. "The Seven Keys to Managing Strategic Accounts is filled with best practices and examples of how to intelligently manage key interactions and relationships with these vital accounts--for greater loyalty, higher profitability, and consistent competitive advantage. Let this hands-on guidebook's compelling case studies and examples help you to: Create firm-wide alignment and commitment to meeting the needs and expectations of strategic accounts Develop multi-level relationships within these accounts, from line managers to upper executives Continually quantify and communicate the value delivered to--and received from--strategic accounts Your firm's strategic accounts are its most valuable customers. Discover how today's marketing leaders are designing and implementing cost-effective, results-oriented strategic account programs, and how you can follow their lead, in "The Seven Keys to Managing Strategic Accounts. Praise for "The Seven Keys to Managing Strategic Accounts: "This book tells it right...there is no magic pill for handling strategic accounts. The author's seven keys, however, are spot on for ensuring strategic account management success."--Tom VanHootegem, Director, National Account Program, Boise Office Solutions "Although all customers are important, there are certain customers you cannot afford to ignore or live without..."--From the Preface Strategic accounts are your firm's most significant accounts. Chances are they are also your most imperiled. Why?Because as your customer service employees work overtime tending to your most demanding accounts, and as your sales force works overtime searching for new business, your strategic accounts may begin to feel overlooked.



Final Accounting: Ambition, Greed and the Fall of Arthur Andersen
Final Accounting: Ambition, Greed and the Fall of Arthur Andersen
A withering expose of the unethical practices that triggered the indictment and collapse of the legendary accounting firm. Arthur Andersen's conviction on obstruction of justice charges related to the Enron debacle spelled the abrupt end of the 88-year-old accounting firm. Until recently, the venerable firm had been regarded as the accounting profession's conscience. In "Final Accounting, Barbara Ley Toffler, former Andersen partner-in-charge of Andersen's Ethics & Responsible Business Practices consulting services, reveals that the symptoms of Andersen's fatal disease were evident long before Enron. Drawing on her expertise as a social scientist and her experience as an Andersen insider, Toffler chronicles how a culture of arrogance and greed infected her company and led to enormous lapses in judgment among her peers. "Final Accounting exposes the slow deterioration of values that led not only to Enron but also to the earlier financial scandals of other Andersen clients, including Sunbeam and Waste Management, and illustrates the practices that paved the way for the accounting fiascos at WorldCom and other major companies. Chronicling the inner workings of Andersen at the height of its success, Toffler reveals "the making of an Android," the peculiar process of employee indoctrination into the Andersen culture; how Androids--both accountants and consultants--lived the mantra "keep the client happy"; and how internal infighting and "billing your brains out" rather than quality work became the all-important goals. Toffler was in a position to know when something was wrong. In her earlier role as ethics consultant, she worked with over 60 major companies and was an internationallyrenowned expert at spotting and correcting ethical lapses. Toffler traces the roots of Andersen's ethical missteps, and shows the gradual decay of a once-proud culture.



Articled clerk - An articled clerk is an apprentice in a professional firm in the United Kingdom and former British dependencies. Generally the term arises in the accountancy profession and in the legal profession.

Balance (accounting) - In banking and accountancy, the outstanding balance is the amount of money owned, (or due), that remains in a deposit account (or a loan account) at a given date, after all past remittances, payments and withdrawal have been accounted for. It can be positive (then, in the balance sheet of a firm, it is an asset) or negative (a liability).

Deloitte Football Money League - The Deloitte football money league is a ranking of football clubs by income, made by the accountancy firm Deloitte. The full list for the 2004/05 season is yet to be published, but Deloitte's have already announced that it will be topped by Real Madrid, ending Manchester United's long run at the top.

Deloitte Touche Tohmatsu - Deloitte Touche Tohmatsu (well known by its brand name Deloitte) is one of the Big Four auditors, a group of the largest international public accountancy firms, and the second largest professional services firm in the world after PricewaterhouseCoopers. At $16.



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Best Accounting Firm - Best Accounting Firm Clients at the Core Clients At The Core is an essential blueprint to helping us all take the next steps. The authors, battle scarred by the evolution of professional firm management best accounting firm and marketing from then to now, have captured the changing needs of the firms in this turbulent new economic era. This is a well-written book that uses plain language to convey practical, well thought-out ideas. - Patrick J. McKenna , a leading international consultant ...

Accounting Firm - Accounting Firm Clients at the Core Clients At The Core is an essential blueprint to helping us all take the next steps. The authors, battle scarred by the evolution of professional firm management accounting firm and marketing from then to now, have captured the changing needs of the firms in this turbulent new economic era. This is a well-written book that uses plain language to convey practical, well thought-out ideas. - Patrick J. McKenna , a leading international consultant to professional ...

Accounting Firm - Accounting Firm Clients at the Core Clients At The Core is an essential blueprint to helping us all take the next steps. The authors, battle scarred by the evolution of professional firm management accounting firm and marketing from then to now, have captured the changing needs of the firms in this turbulent new economic era. This is a well-written book that uses plain language to convey practical, well thought-out ideas. - Patrick J. McKenna , a leading international consultant to professional ...

Accounting Firm - Accounting Firm Clients at the Core Clients At The Core is an essential blueprint to helping us all take the next steps. The authors, battle scarred by the evolution of professional firm management accounting firm and marketing from then to now, have captured the changing needs of the firms in this turbulent new economic era. This is a well-written book that uses plain language to convey practical, well thought-out ideas. - Patrick J. McKenna , a leading international consultant to professional ...

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